Tryst with MANDI
Last night I was unable to sleep. After getting the inventory for MANDI, eight of us decided to open one JODO kit so as to make different designs with the help of straws as all of us were confident that we would be unable to sell the mathematical utility of the kit. It was a feeling of déjà-vu. Deep down in my mind I had a gut feeling that making shapes and designs was not my cup of tea. Not because I considered myself any lesser mortal but more because of our dreaded education system where I was always reminded of my incompetency in art and craft. Pretty sure that thing would not have improved much we started making different designs and Voila!! I was actually giving some meaningful shapes to the straws and for the very first time I realized I am not that bad after all. The child in me was back buoyed by the appreciation and encouragement from my peer group. At 3 a.m. we decided to call the day off.
On my way to the room I stopped in my friend’s room to wish him luck for the next day. I saw him fumbling with Tanagram, unable to decipher the conundrum. That was the moment of realization of truth for both of us (two students of MBA in one of the best colleges of the country failed completely at the puzzle meant for children). But as we sat with the puzzle we had realized that for this toy our target would not be school going kids but anyone above the age of 18. We looked at each other and gave each other that devilish smile and shouted simultaneously, “Market Segmentation”. When I went into my room I saw my roommate deep in slumbers. I was jealous. I pushed myself in the bed. But that mixed feeling of excitement and nervousness would not allow me to sleep. Birds had started chirping in the trees as if teasing me that it’s already 6’o clock in the morning. Concentrating hard against the noise I slept for two hours.
The setting was emphatic. There was excitement and merriment wherever I could see. I saw Dr. Mandi. He was there everywhere excited and buoyed. I prayed to the God to channelize his energy towards me. The God has always been kind to me. God presented me the chance to complete my last night’s deficient sleep in the form of inaugural ceremony where everyone talked to the dozen (pun intended).
After the words of wisdom from the dignitaries, our group decided to go to Infiniti Mall at Andheri. On our way I got a call from a friend informing me that MTV would be covering the event at Andheri station. And suddenly I realized that MANDI event which I dreaded so much is going to give me my “15 seconds of fame”; few of my friends had already reached Infiniti Mall so they abandoned my plea of going to Andheri station. But the lure of coming on TV that too on MTV was something I could not forgo. Suddenly I realized the opportunity cost(did I hear Economics) of going to Mall was too high and who knows my 15 seconds on MTV could impress Yash Chopra so much that he decides to cast me in his next movie. The allure of being the next “Rahul” was enough to charm me towards Andheri station (is this called branding or brand positioning? Prof. Dhume can tell better). With few of my friends I started walking towards Andheri station with no clue that only a few minutes later my dream of being the “Rahul” would be shattered. I got a call from the same friend informing that due to security reasons MTV could not shoot at stations. The “Rahul” in me disappeared and a lesser mortal “Shabbir” was back whose dream of being on TV was thwarted by one of his close friends. The lesser mortal in me could not face the embarrassment of telling it to my friends who were there at the mall. With some courage I told it to those who were walking with me.
But as I said earlier that God has always been nice to me and what we saw next was a school. And suddenly all of us realized simultaneously that this is where we want to be (kids, parents, teachers, everyone was there).
Amidst all apprehensions about our marketing and selling skills (unlike others we never doubted quality of toys) we asked watchman of the school to let us in and when he inquired about us we told him about the whole event and he was more than happy to let us in. In fact he told us that it was an open house and many parents would be coming. Talking to watchman, I suppose, was our first success.
Target No. 1: Middle aged lady who was watching her child play basketball.
We started the conversation with the lady only after she high fived her girl for scoring a basket. We started by telling her about the whole MANDI affair and our purpose behind the event. She was impressed. Although she did not say it explicitly (but certain thing need not be said). We started with JODO, and all the hard work we did last night came handy when she appreciated the design and students who were hitherto busy playing came around us and started playing with various shapes and designs (boat, helicopter, and cobweb). When we were pretty sure that the lady would buy the product we made the proposition to her but to our dismay she said her kids were in Class 9th and 10th and it’s of no use to them. Caught in the quagmire (having spent 10mins with her we were not ready to let her go), we did not know how to convince her now, and suddenly we realized JODO is a mathematical toy, we took the conversation in that direction on how the toy can help develop the concepts of 3-D, Pythagoras theorem and Euler’s theorem in students interested in mathematics. And that was the strategy that did her in and she finally bought one JODO. Before she paid us the money I decided to showcase to her the Chinese puzzle, “king of kings”, my favorite, TANAGRAM. This time target was not kids but she herself and other adults in her family. I was able to convince her about the utility of product and the level of toughness, although I had to tell her that I was unable to solve it even at this stage of my life, an engineering graduate from a top class college pursuing MBA from one of the best colleges of India. She laughed but she bought one TANAGRAM also.
We decided to take permission from principal of the school to showcase our products to teachers and students. But we were stopped at her gate as she was busy in some meeting. But after tasting success we could not have allowed it to ebb down so we started to find our next prospect and we saw two or three lady teachers sitting in verandah. We went to them and asked if they had kids at home. One of them said yes and there was sparkle in our eyes as our prospective customer was sitting in front of us and we could not have allowed the opportunity to go in drain. She had a small kid of 2years and we all knew it was not TANAGRAM, not JODO but RANGOMETRY that we had to showcase. We tried talking to her about the utility of product, on how the small colorful pieces could help ignite the imagination of her kid. Then we showed various designs that we had captured in our mobile phones to her (for the very first time I realized the usefulness of technology embedded mobile phones). Impressed by the presentation she bought the RANGOMETRY from us. Other teacher who was listening to the conversation also bought one for her niece. Meanwhile other people in our group were also selling different products to teachers and parents depending upon their needs. Meanwhile there was one more teacher standing nearby. She was an old lady. When I asked her about JODO and RANGOMETRY she politely refused telling me that both her children are working. But I knew TANAGRAM was one product where age does not matter. I started telling her about TANAGRAM. I challenged her that it was not any other puzzle and it would completely tease her brain before she gets the solution. She told me that she would buy not one but two of them and took it as a challenge to solve the riddle (what kind of marketing strategy is this? Don’t know).
By that time parents started pouring into the school to pick up their wards and time could not have been riper for us to sell our products. We launched a blitzkrieg. We knew if we succeed we would be free by two in the afternoon. The parents were more interested in knowing about the products and if they found utility in the product they readily bought the product. In fact there were instances when we were told how useful the product was and how they failed to find any such product in the market.
RANGOMETRY which I thought would be hard to sell; we were able to sell in no time. In fact there was shortage of it. Meanwhile TANAGRAM continued to sell like hotcakes equally popular among all age groups.
The biggest challenge for us was to sell Big JODO Kit which I feel was a hard nut to crack. It was not possible to influence customers at that price. All tactics failed. From NGO to NITIE, from educational utility to fun part, we were unable to justify the price for big JODO. We were able to sell them completely only when we were left with no small sized JODO as customers were left with no other options.
Within one or two hours we were able to sell inventory for more than Rs. 6000 and we were left with only one or two pieces of JODO which we eventually sold to a school teacher in that school.
It does not mean that we sold to everyone we went to. In fact there were more people saying no, nyet, not interested than those willing to buy the products. But as they say, “failure has no takers”, so I refrain from writing them. In fact the most important lesson from a no was that you learn how not to approach a customer. In every yes and in every no there is a deep lesson to be learnt. Dr. Mandi would sing, “SOCHO BECHO, BECHO SEEKHO, SEEKHO SOCHO”, I am sure he does not only mean that you learn when you sell, in fact the learning is greater in trying.
When we were about to leave the school I got a call from my friend. He asked me about my location and told me that MTV is coming so stay there only. The “RAHUL” in me was back. Finally MTV arrived , took a few shots of us selling products although it was all fake as we had already sold the products but who cares we were happy and that was the only feeling I wanted to be in at that moment of time.
I completely agree with the fact that association of NGO Navnirmiti was of great help in selling the product as people want to feel connected with social cause. This is the least they can do and everyone would agree that people do not pull their hands back when it comes to supporting a cause as noble as education for downtrodden. There were stories that we made to sell our products but never tried to dupe the customer. Whether they bought the product or not the smile was always there on our faces. Some people bought it for their kids, some to give it as a gift; some people genuinely thought that there was learning in those toys. Some bought it to support NGO, there were some people who bought it as challenge, there was one lady who bought because during our conversation she laughed her heart out, then there were parents who wanted to keep their children busy, wives bought it so that their husbands would not disturb them when they saw saas-bahu serials, husbands bought so they can have peace at home. We sold to people of different age, height, color, weight. We got rejections, we were accepted but we never let the success or failure to bog us down. We learnt marketing, we learnt economics, we learnt consumer dealing, we learnt coordination and we learnt many other things. But in the morning all we knew was we wanted to sell.
AND WE SOLD.